And surprisingly, the customer service folks are much less troll-like than their booth attendants. I’m pleasantly surprised by the reply (if not horribly impressed by the proofreading skills. Have I mentioned how important I think those are?)
Laura, I would like to apologize for the frustration in trying to find out how to pay the missed toll at the same time I would like to thank you for bringing the issue regarding no information on your ticket to pay the toll. This is a new system and I have brought this to my managers attention along with supervisors for toll collections so this can be corrected. Indiana does not send violations for unpaid tolls, some other states including Illinois does. If you could please send the unpaid toll to
ATTN: Donna Behre
ITR Concession Company
52551 Ash Road
Granger, IN 46530
Also in the future I believe you will have the option to pay online for missed tolls.
Customer Care Agent
“Mile for Mile we’re here with a smile”
So there we have it, and I am satisfied with that reply. It was a personal reply and sounds like they’ll be trying to correct the confusion. The mild dig at the Illinois system amuses me too, since I took pains to point out how lovely I thought their system was compared to Indiana’s. I suppose it’s only fair that Indiana fires back.
And thus Indiana has redeemed itself in my opinion. I’ll leave that address in tact up there in case anyone else is trying to get this figured out too. Customer Care Agent’s name has been left off to protect the innocent and such.