Feeds:
Posts
Comments

Posts Tagged ‘toll roads’

And surprisingly, the customer service folks are much less troll-like than their booth attendants. I’m pleasantly surprised by the reply (if not horribly impressed by the proofreading skills. Have I mentioned how important I think those are?)

Laura, I would like to apologize for the frustration in trying to find out how to pay the missed toll at the same time I would like to thank you for bringing the issue regarding no information on your ticket to pay the toll.  This is a new system and I have brought this to my managers attention along with supervisors for toll collections so this can be corrected.  Indiana does not send violations for unpaid tolls, some other states including Illinois does.  If you could please send the unpaid toll to

ATTN: Donna Behre
ITR Concession Company
52551 Ash Road
Granger, IN 46530

Also in the future I believe you will have the option to pay online for missed tolls.

Thank You
C. S.
Customer Care Agent

“Mile for Mile we’re here with a smile”

So there we have it, and I am satisfied with that reply. It was a personal reply and sounds like they’ll be trying to correct the confusion. The mild dig at the Illinois system amuses me too, since I took pains to point out how lovely I thought their system was compared to Indiana’s. I suppose it’s only fair that Indiana fires back.

And thus Indiana has redeemed itself in my opinion. I’ll leave that address in tact up there in case anyone else is trying to get this figured out too. Customer Care Agent’s name has been left off to protect the innocent and such.

Read Full Post »

I have just finished paying my missed Illinois tolls. Thank you, Illinois, for making my job so easy.

Next, I tried to figure out how to pay my Indiana tolls. There is no information anywhere on the web (that a reasonable amount of searching has revealed, anyway), and so I am writing an email to the Indiana DOT. I want to make very sure that they know I’m making a reasonable effort to get this taken care of. I am not toll dodging.

Dear DOT,

My husband and I recently traveled through Chicago and up I-90 into Indiana and eventually north to Michigan. Upon beginning our journey, we were unaware that the interstates around Lake Michigan were toll roads. As we have gotten into the habit of not carrying cash, we were unprepared for the tolls. The toll attendants in Illinois helpfully informed us that it wasn’t a problem, we could pay the tolls online, which I have just finished doing.

Grateful for the easy option, we continued our trip onto the Indiana portion of I-90. When we reached the first toll booth there, the attendant was helpful (if annoyed) at our lack of cash. She gave us a receipt for the missed toll, which I confess I did not examine very closely at the time. The next toll both we encountered was at Lake Station, where we exited the tollway. The attendant there insisted we had to pay cash. When we clarified our complete lack of ability to pay cash, she demanded our license and registration, eventually issuing another receipt similar to one we’d gotten at the previous booth.

Let me start by apologizing for the inconvenience we caused your toll attendants. If the ease of the Illinois toll system had not misled us into believing that our situation was reasonable and easy to fix, we would have made a detour to find cash before arriving in Indiana. However, the fact remains that we missed two tolls through no fault of our own, and I will not be happy if I receive a bill in the mail with a penalty. There is no information whatsoever on the receipts which provides directions on how to pay these missed tolls. I am a good citizen and wish to get this taken care of as soon as possible, but I have also been unable to find information on how to remedy this situation on your website, or on the izoom website. Please inform me as soon as possible what I can do to take care of these tolls. Our trip will not be taking us back through Indiana (and I will take great pains to avoid your toll roads in the future), so I hope there is a way to resolve this by mail, online, or by phone.

Missed Toll ID #1 6649531684301200 for $.50
Missed Toll ID #2 4982981684429002 for $.30

Regards,
Laura Floyd

Read Full Post »

Toll Troll

Onward in our epic journey!

Yesterday we left Madison, Wisconsin for the most distant locale on our trip: Chelsea, Michigan. My father’s family has been here since shortly after they hopped off their respective German boats, though that’s been several generations ago. Our arrival brings the town’s population up to a round 4,400. (Oooooh.)

But to get here, we had to travel down around the tip of Lake Michigan, through Chicago, and back up again via Interstates 90 and 94. Much to our dismay, the interstates there are currently toll roads. I couldn’t tell you why – they certainly don’t seem to be in especially good shape.

The first toll stop we came to snuck up on us. No sign, just a spot where you could pull off and pay a toll – but only if you wanted to. We were already past it before we realized what it was. I’m sure there was a camera somewhere shooting a picture of our license plate so they could send us a ticket. Swell.

The second toll stop was easier to figure out; if you didn’t stop, you couldn’t continue traveling. Much more logical that way. We scraped the bottoms of our purses, wallets, and seat cushions to come up with the required $0.65 and thought to ourselves, “uh oh.”

We don’t carry cash anymore, as a general rule. Who needs cash, these days? Credit cards or checks make life so much easier. While I was in Europe, you could even use your bank card to buy pops out of machines, or newspapers from stands. It was wonderful.

And so we came to toll stop three. We pulled up, looking guilty and hopeless about our lack of cash. The woman in the booth just laughed, though, and told us we could pay online within 7 days. She gave us a little ticket with the toll stop info on it, and off we went.

Wonderful! think we. This just got a lot easier. We don’t need cash after all!

Well, that was Illinois. (Thank you, Illinois, for making tolls as un-yucky as possible.)

The Chicago Skyway had its own special toll. The troll in the toll booth there wasn’t nearly as happy to help us out, but did anyway. Turns out you can’t pay that toll online, you have to mail it in. Oh well. Toll plus stamp still isn’t so bad.

And then we arrived in Indiana. Up we roll to the first toll stop. “Hello, we’re sorry but we ran out of cash. Can you please give us the info so we can send in our payment?”

“No, we only take cash,” says the toll troll.

“I’m sorry, maybe you didn’t understand, but we don’t have any cash. Not any. Well, three cents, but I guess that isn’t enough. What are we supposed to do?”

The toll troll purses her lips and looks like we just spat on her wedding cake.

“I’ll need your license and registration,” she says in her most intimidating voice.

Ye gads! Are we being arrested for not having $0.85??

She takes our info and retreats to her booth where she clacks away at some machine for awhile, shortly reappearing with a ticket (her word – looked like a receipt to me) showing who we were and that we had failed to pay. It looked almost like the other forms we had received, but there was no information on it about how to pay.

“How do we pay this?” we asked.

“I don’t know. Most people pay cash like they’re supposed to,” she replies. “They’ll probably send you a bill.”

And thus, off of the toll road we went.

What a mess! If I hadn’t been set up by the wonderful system in Illinois, I might have expected it. We can’t be the only people who try to operate cashless, or Illinois would never have set such a lovely system up to start with. Do the people in Indiana know that they have a trap set like that? If my “bill” arrives with an amount due of more than $0.85, believe me, they will hear about it. I can be a toll troll too.

Read Full Post »

Follow

Get every new post delivered to your Inbox.