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Archive for the ‘Customer Service’ Category

Phoney Fable 2

Posted in Customer Service, tagged , , on May 8, 2008 | Leave a Comment »

Phone Pet Peeve #26: people who *69 a call or call you back off their caller ID without knowing who you are.
(most names have been changed to protect the guilty)
Laura: (picks up ringing phone) Bob’s Blue Boxes, this is Laura.
Caller: Did you just call me?
Laura: Uhm… I don’t think so. May I ask who’s calling?
Caller: [...]

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Reply from Toll Troll HQ!

Posted in Customer Service, Travel, tagged , , , on November 6, 2007 | 2 Comments »

And surprisingly, the customer service folks are much less troll-like than their booth attendants. I’m pleasantly surprised by the reply (if not horribly impressed by the proofreading skills. Have I mentioned how important I think those are?)
Laura, I would like to apologize for the frustration in trying to find out how to pay the missed [...]

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Paying the Toll Troll

Posted in Customer Service, Travel, tagged , , , on November 4, 2007 | Leave a Comment »

I have just finished paying my missed Illinois tolls. Thank you, Illinois, for making my job so easy.
Next, I tried to figure out how to pay my Indiana tolls. There is no information anywhere on the web (that a reasonable amount of searching has revealed, anyway), and so I am writing an email to the [...]

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Toll Road of Dooooom

Posted in Customer Service, Travel, tagged , , , , , , , , on October 31, 2007 | 7 Comments »

Onward in our epic journey!
Yesterday we left Madison, Wisconsin for the most distant locale on our trip: Chelsea, Michigan. My father’s family has been here since shortly after they hopped off their respective German boats, though that’s been several generations ago. Our arrival brings the town’s population up to a round 4,400. (Oooooh.)
But to get [...]

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It’s 10:00 AM. No Waffles for YOU!

Posted in Customer Service, Travel, tagged , , , on October 30, 2007 | 1 Comment »

I am a lazy clerk’s nightmare. I am the bane of the rude telephone help center operator. I am the scourge of idiot salespeople.
To be fair, I could be worse. I don’t throw fits. I don’t make scenes. But I do tattle. I am of the belief that if no one tattles, the problem I [...]

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How I Rate: Hung Up On by the IRS.

Posted in Customer Service, Random, tagged , , on September 6, 2007 | 2 Comments »

You get hung up on by ex-boyfriends. You get hung up on by your siblings who haven’t forgiven you for killing their pet rhododendron. You get hung up on by people you give bad news.
But since when is the IRS allowed to hang up on your help call?
Talk about insult and injury. I haven’t [...]

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A Phoney Fable

Posted in Customer Service, tagged , , , on August 29, 2007 | 1 Comment »

Ring Ring.
Laura: Bob’s Blue Boxes, this is Laura.
Girl on the other end of the Phone (GOOPH): Oh my god, is that old man still here?
Laura: Uh….
GOOPH: Did you see him? *Bleepitty-bleep* he was weird.
Laura: Uh… hello?
GOOPH: Oh! Hi there! Is the owner available?
Laura: Well… I don’t think so, I but I can check. Could I [...]

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